The product went out of stock while I was placing the order, why? 


This can happen if the product that you are trying to buy from a seller is not available with them at the moment. Please try placing an order for the same product from another seller.

While placing an order, the price of the product changed during checkout, why?

This can happen if the seller you are trying to buy from changes at the time of placing an order due to the product going out of stock with that seller. Please choose another seller to place an order for the same product.

While placing an order, the seller selling the product changed during checkout, why?

This can happen if the product that you are trying to buy from a seller went out of stock with them while you were placing an order. If you still want to buy the product, you can continue with the current seller or choose another and complete your order.

I've not received the OTP, why? 

Sometimes, an SMS may be delayed due to network issues with your bank. Please use the 'resend' option to generate a new OTP. If you do not receive an OTP even after that, please get in touch with your bank and they will help you.

My bank is still deducting EMI even though I have cancelled my order, why? 

Please get in touch with your card issuing bank and they will help you out.

My order has been cancelled, when will I get my refund? 

Once your order is cancelled and you receive a confirmation from us saying that your refund has been initiated, it will be credited as per the following timelines depending on your mode of payment:

  • Credit /Debit card - 7-9 business days
  • Netbanking - 24-48 hrs
  • Gift Card - 24 hours
  • PhonePe Wallet - 24hrs
  • Phonepe UPI - 24Hrs
  • Phonepe Credit/Debit card- 7-9 business days
  • Credit card EMI - 7-9 business days

For exact refund timelines specific to your payment mode, please check the 'Orders' section of your ERAMIND account.

I have returned my product, when will I get my refund?

Once the pickup of your product is completed, you will receive a confirmation from us saying that your refund has been initiated. You will then get the refund as per the following timelines depending on the mode of payment:

  • Credit /Debit card - 7-9 business days
  • Netbanking - 24-48 hrs
  • Gift Card - 24 hours
  • PhonePe Wallet - 24hrs
  • Phonepe UPI - 24Hrs
  • Phonepe Credit/Debit card- 7-9 business days
  • Credit card EMI - 7-9 business days

For exact refund timelines specific to your payment mode, please check the 'Orders' section of your ERAMIND account.

How can I know the status of my refund? 

You can visit 'My Orders' to know the status of your refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

How many attempts will be made to deliver my order? 

The courier service provider will make 3 attempts within 3 business days to deliver your order.

Can my order be delivered at a particular date and time as per my preference? 

At the moment, there is no option to select a particular delivery slot as per preference.

My order has reached the nearest delivery hub but why isn’t it out for delivery yet? 

The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.

My order status shows 'Out for Delivery' but I haven’t got it yet. When will I get it?

The courier service will contact you for delivery of your order. Please check your SMS for more details.

Why can't I track my order even though it has been shipped? 

Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

How can I track my order? 

You can track your order from the 'My orders' section of your ERAMIND account.

Will the delivery be tried again if I'm not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

The delivery of my order is delayed. What should I do?

In the rare event of your order being delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting 'My Orders'.

Can I change the delivery slot for my order? 

At the moment, we do not have an option to change the delivery slot of an order. Products will be delivered as per the timelines mentioned on the respective product page.

Can I change the billing details for warranty? 

The billing details cannot be modified after the invoice for the order has been generated.

Can I modify my order after it has been placed? 

An order cannot be modified after it has been placed. However, you can cancel and place a fresh order.

How do I change the address for my order? 

You can change the address for your orders anytime before they are shipped with these simple steps:

  1. Visit 'My Orders' section of your ERAMIND account: http://www.640z.com
  2. Select the order for which you'd like the address to be updated
  3. Tap 'Change' icon next to the current address and add the new delivery address

How can I add an alternate number to my order? 

To add an alternate number to your order before it is shipped, follow these simple steps:

  1. Visit 'My Orders' section of your ERAMIND account:: http://www.x2ou.com
  2. Select the order for which you'd like to add an alternate number
  3. Tap 'Change' icon next to the current address and add an alternate contact number in the appropriate section

Can I reinstate my cancelled order? 

No, sellers do not have an option to reinstate an order after it has been cancelled. You can place a new order for the products that were part of the cancelled order.

I've multiple products in a single order, will cancelling one product cancel all the other products in the order? 

Please check the tracking ID of all the products in your order. If all the products have the same tracking ID, cancelling one will also cancel the other products.

I'm not getting the 'Cash on Delivery' option while placing an order, why?

The availability of 'Cash on Delivery' option as a payment method depends on various factors like the seller's location, delivery address, and the type and price of the product.

My payment is failing, why? 

"Payments may fail due to any of the following reasons:
You accidentally enter incorrect credit/debit card details like 'name on the card', 'card number', 'CVV', '3D secure PIN' and 'expiry date'.
The card details you provide are no longer valid or need to be updated.
Your bank is going through an outage.
You accidentally close/refresh the page or press backspace while the transaction is being processed by your bank.
The connection between STUDIO21 and your Bank fails due to some technical issues and the transaction cannot be completed.
Your card is blocked for online transactions."

How is the EMI calculated?

Please refer the 'View Plans' section on any product page located below the product price information.

My EMI has not been converted yet, what should I do?

Please wait for 7 business days within which your EMI will be converted. If it does not happen within the mentioned time, please get in touch with your bank.

How does 'Instant Cashback' work?

'Instant Cashback' is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your bank account/credit or debit card at a later date.

Which cards are supported for payment on ERAMIND?

ERAMIND accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.

Can I pay for my 'Cash on Delivery' order before it is delivered?

Yes, if your order has been confirmed but is not out for delivery yet, you will receive an SMS with a link to make the payment. Alternatively, you can also pay for your order by clicking on the 'Pay now' option under the 'My orders' section of your ERAMIND account.

However, If your order is being delivered by Ekart, you can pay for your 'Cash on delivery' order even when it is out for delivery. You will receive an SMS from them notifying you to make the payment from your PhonePe app. In your PhonePe app, you can make the payment for your order through UPI, wallet or saved credit/debit cards. This option will remain active until your order has been delivered.

Can I pay for my order using ERAMIND Gift Cards?

Yes, you can use Gift Cards bought shop on ERAMIND.

Can I delete my saved cards?

Yes, you can delete your saved cards anytime from your Flipkart account which will also remove it from your ERAMIND account since they are linked. This can be done in two ways:

At the time of paying with a credit or debit card, you can see your saved card(s) & delete a saved card by clicking on 'Remove this card'.
You can also delete your saved card(s) through the My Account section. Go to 'My Account > Payments > My Saved Cards' and you will be able to see your saved card(s). You can then click on 'Remove this card'.

Where can I check the status of my return?

You can visit the 'My Orders' section of your ERAMIND account to check the status of your return.

If I request for a replacement, when will I get it? 

Visit 'My Orders' to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's returns policy.

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

What should I do if I have an issue with my product after the return period?

You can get in touch with the warranty service provider mentioned on your warranty card to claim the warranty for your product (wherever applicable).

How will I get my refund for returning an item I paid for with Cash on Delivery?

For your 'Cash on Delivery' order, you will receive your refund through NEFT. You can update your bank account details while opting for a refund.

Can I change the address for the pick-up the of item(s) in my order?

If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

What is the pickup process?

Once your return or replacement request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.

Where can I find the seller's returns policy?

You can see the respective seller's returns policy on the product page.

How can I request a return?

You can request to return your items with these simple steps:

  1. Log into your ERAMIND account
  2. Go to 'My Orders'
  3. Click on 'Return' against the item you wish to return
  4. Fill in the details and create a return request

Once done, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your ERAMIND account.

Where can I check the status of my return?

You can visit the 'My Orders' section of your ERAMIND account to check the status of your return.

When is a return of an item not possible?

Sellers cannot accept returns of item(s) in the following cases:

  1. When an item is damaged because of use or when it is not in the same condition as you received it
  2. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
  3. When items are tampered with or have missing serial numbers